Our partners Colis Privé and Colissimo handle all our deliveries.

Shipping costs are free for shipments within mainland France as soon as your order amount reaches €50. Otherwise, the cost is €4.50. For rates for other destinations, please contact us by writing to: info@lab-doucea.com .

Currently, you can order and have your order delivered to the following countries: Belgium, Germany, Luxembourg, Netherlands, Austria, Ireland, Italy, Portugal, Spain, United Kingdom, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.

For other destinations, do not hesitate to send us your request at info@lab-doucea.com .

For countries outside the European Union, customs fees may apply. These fees are your responsibility and will be requested from you upon delivery of your package by the country's customs office.

Once your order is placed, you will receive a message with the tracking number which will allow you to know the status of your package.

The time is generally 3 to 4 working days between your order and receipt.

An account will be automatically created when you order.

Currently, payments are made by credit card; the accepted cards are American Express, Carte Bleue, Eurocard, Mastercard, Visa, and Apple Pay. We are working to diversify our payment methods.

Transactions carried out on the site are secure for the entry of payment data: card number, expiry date and visual cryptogram.

If the problem concerns delivery, you can contact the carrier with your tracking number. If the problem concerns a product, do not hesitate to write to us at info@lab-doucea.com .

Simply enter your promotional code in the box provided during the payment step.

Doucéa products are specially formulated for delicate and sensitive skin, making them suitable from birth. However, we recommend caution when using scented products, even though APAISÉA has a suitable, hypoallergenic fragrance. Our advice would therefore be to wait until approximately 3 years of age before introducing scented products. However, DOUTOPIA treatment water and cream can be used from birth.

Our products can be used from birth to age 99! ​​We are a natural dermatological brand suitable for the whole family.

The products are made in France, in Normandy.

The recommended shelf life is indicated on our packaging. This period, indicated in months, is valid provided that the product is stored under normal conditions and not exposed to significant temperature fluctuations. For example, when you see the "12M" icon, this means that after this period of 12 months after opening, it is not recommended to use the product.

There are absolutely no contraindications to using Doucéa products when pregnant or breastfeeding.

None of our products contain ingredients of animal origin, and we do not test on animals.

You can contact us by email: info@lab-doucea.com

You can contact us by email at info@lab-doucea.com and we will send you the list of our resellers (pharmacies, parapharmacies, children's boutiques and concept stores).

Do not hesitate to write to our media and social media managers:

• Community Manager, Marine Petit-Baillaud: marine@agenceins.fr
• Press Relations, Aubrée Sablayrolles: rp@aubreesablayrolles.fr